Lead Cloud Platform Engineer

  • Full Time
  • Pune

Role: Lead Cloud Platform Engineer
Location: Pune
Type: Full-time

Job Description
Performance Monitoring & Optimization:
* Analyze performance data to identify trends and make data-driven decisions.
Incident Management:
* Act as an escalation point for complex incidents ensuring prompt and effective response, following established Incident response procedures.
* Analyze and resolve complex technical challenges within customer cloud environments, escalating issues as Needed to hyper-scalers.
* Guide Cloud Platform Engineers in a pod to resolve issues promptly.
* Conduct root cause analysis to prevent future incidents.
* Document incident details for continuous improvement.
* Implement proactive measures to reduce the likelihood of incidents.
Security Posture Management:
* Implement and maintain security best practices within customer cloud environments, ensuring compliance With security policies and standards.
* Stay up-to-date with security threats and vulnerabilities, and apply appropriate patches and updates.
Cloud Infrastructure Management:
* Provide advanced technical expertise in one or more cloud domains, contributing to the design, Implementation, and support of customer solutions.
Solution Delivery:
* Collaborate with Cloud Solution Architects and Cloud Platform Engineers to deliver complete cloud solutions That meet customer requirements and technical objectives.
Automation & Scripting:
* Develop and maintain automation scripts to streamline complex tasks, enhance efficiency, and reduce manual Errors.
* Leverage scripting languages (e.g., Python, PowerShell)to automate complex tasks.
Collaboration & Communication:
* Effectively communicate with team members, stakeholders, and customers, providing timely updates and clear Explanations of technical concepts.
* Collaborate with Cloud Platform Engineers, technical account managers, and customer success managers to Ensure seamless service delivery.
Documentation & Knowledge Sharing:
* Contribute to the creation and maintenance of technical documentation, including runbooks and knowledge Base articles.
* Share expertise with Cloud Platform Engineers and customers.
Continuous Learning & Development:
* Stay abreast of the latest cloud technologies, trends, and best practices, pursuing certifications and continuous Learning opportunities to enhance technical skills and expertise.
* Participate in training and certifications to enhance skills and knowledge.
* Contribute to a culture of innovation and continuous improvement.
Customer Support:
* Provide advanced technical support to customers, addressing their service requests, questions and resolving Issues.
* Collaborate with customer success teams to ensure customer satisfaction.
* Document knowledge base articles and FAQs to improve self-service capabilities.
Educational Qualifications:
* Degree in Computer Science or Engineering
* Azure Administrator Associate certification – mandatory.
* Azure Solutions Architect Expert certification – mandatory.
* ITIL Foundation and FinOps Certified Engineer certifications – highly desirable.
•BCAA UK certified CCSGO professional.
Skills & Experience:
* Minimum of 7 -12 years of hands-on experience in managing and supporting cloud environments, preferably with Microsoft Azure.
* Proven experience in a similar role, with a strong focus on Cloud Platform Managed Services.
* Experience in working in an environment to manage cloud platform operations at scale aligned with SLAs.
* Experience with cloud infrastructure components such as virtual machines, networking, storage, and databases.
* Proficiency with scripting and automation tools (e.g., PowerShell, Python, Bash, Ansible, Terraform ( Any two).
* Strong understanding of cloud security best practices and concepts.
* Extensive knowledge of ITIL framework and best practices.
* Proven ability to lead, inspire, and manage technical teams while driving high performance and collaboration.
* Strong relationship-building, communication, and problem-solving skills with a customer-centric approach.
* Good verbal and written communication skills for effective engagement with technical and business stakeholders.
* Strong analytical skills to address technical challenges and develop solutions.
Behavioral Skills:
* Strong problem-solving, troubleshooting and analytical skills.
* Excellent communication and interpersonal skills.
* Ability to work effectively in a team environment.
* Proactive and self-motivated with a strong work ethic.
* Customer-oriented with a focus on delivering exceptional service.
* Adaptable and eager to learn new technologies.
* Ability to work independently and manage time effectively.
* Strong attention to detail and commitment to quality.
* Ability to work under pressure and independently with minimal supervision demonstrating resilience and focus in High-pressure situations, effectively managing tasks with autonomy and minimal guidance.
* Proficient in diagnosing and resolving complex technical issues, leveraging structured approaches and thinking.

Preference to ISSS trained professionals
Please send me your resumes to jobs@isss.org.uk
Mention “Lead Cloud Platform Engineer – Pune” in the subject.

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