Designation – Director
Location – Chicago, IL or Dallas, TX
To be on-boarded: 01-Dec-24 or sooner
Job description:
Must be able to manage distributed teams within the USA ensuring mature, measurable and growth-oriented outcomes
Sever as main point of contact for clients & internal leaders including those in onshore and offshore locations
Must be able to track, measure and control account delivery operations covering technology, plans, financials and employee satisfaction to maintain overall account health
Lead/contribute to technical discussions with QE thought leadership and solutions for delivery dynamics
Identify and embrace innovation to deliver value-adds for clients and continuously contribute to building/enhancing domain and technical capabilities
Qualification: Must be US citizen and 50% travel required
Skills needed:
Over 15 years of experience in delivery management, with at least 5 years of experience in managing QA/QE delivery from onsite in the USA. Experience in healthcare or financial services industries is preferred
Strong expertise in end-to-end quality engineering and in latest industry trends
Ability to communicate effectively to CXO-level leaders, report on engagement health and articulate transformation outcomes
Experience in onsite/offshore delivery models including managed services and T&M engagements
Capable of understanding and managing client expectations (advisory, consulting, transformation, etc.) to align delivery strategy
Proficient in problem solving, communication, metrics-driven reporting & crisis management
Skilled in identifying new opportunities and partnering with internal teams (sales, presales, CoEs, etc.) to implement them
travel frequency will usually be once in two weeks. And the travel locations are Madison(WI), New York (NY) and/or Greensboro (NC).
Preference to ISSS trained professionals
Please send me your resumes to usha.rani@isss.org.uk
Mention “Director – Dallas/Chicago” in the subject.
Mention your
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